1. What products do you offer?
We offer a wide range of handmade felt and yarn products, including cat cave, felt balls, felt sheets, felt decorations, rugs, coasters, baskets, toys, ornaments, garlands, and custom-designed felt items.
2. Where are your products made?
Our products are handcrafted in Nepal by skilled artisans using 100% high-quality wool and traditional felting techniques.
3. Why choose handmade felt products?
Handmade felt products offer unique designs, superior craftsmanship, and support artisan communities while providing a distinctive alternative to mass-produced items.
4. Are your products eco-friendly?
Yes. Our felt products are made from natural wool and are biodegradable, reusable, and environmentally friendly.
5. Are your products handmade?
Yes. Most of our felt products are handcrafted by experienced artisans, making each item unique and carefully finished.
6. How do you ensure product quality?
Every product undergoes quality checks throughout the production process and before shipment to ensure it meets our standards.
7. Why source felt products from Nepal?
Nepal is renowned for its traditional felt-making craftsmanship, skilled artisans, high-quality wool products, and ethical handmade production practices.
8. Do you support ethical and fair-trade production?
Yes. We are committed to ethical business practices and supporting artisan communities through fair employment opportunities.
9. Do you accept custom orders?
Yes. We can customize products based on your preferred size, color, design, packaging, and branding requirements.
10. Can you develop new designs based on our ideas?
Absolutely. We welcome custom design requests and can develop products according to your sketches, samples, or specifications.
11. What is your minimum order quantity (MOQ)?
MOQ varies depending on the product type and customization requirements. Please contact us for specific details.
12. How long does production take?
Production time depends on the order quantity and product specifications. Typically, orders are completed within 1 week after order confirmation.
13. Can you handle large-volume orders?
Yes. We have the production capacity and export experience to fulfill both small and large-scale international orders.
14. How can I request a quotation?
You can contact us through our website, email, or inquiry form with product details, quantities, and specifications. We will provide a quotation promptly.
15. Do you export internationally?
Yes. We export our felt and yarn products to customers, wholesalers, retailers, and businesses worldwide.
16. Which countries do you export to?
We supply products to clients worldwide, especially across North America, Europe, Australia, Asia, and other international markets.
17. What are your shipping options?
We ship internationally by air, courier, and sea freight depending on the order size, destination, and customer preference.
18. What payment methods do you accept?
We accept bank transfers, digital payments, and other payment methods as specified during checkout or order confirmation.
19. How can I track my order?
Once your order is shipped, we will provide tracking information, if available, so you can monitor its delivery status.
20. What is your return and exchange policy?
Returns and exchanges may be accepted for damaged or incorrect items. Customized products are generally non-refundable unless there is a manufacturing defect.
21. How can I contact your team?
You can reach us through our contact form, email, phone number, or social media channels. Our team will be happy to assist you.