At Catchy Inventive, we respect and protect the privacy of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or place orders for our wool felt products.
Information We Collect
We may collect the following types of information when you visit our website, place an order, or contact us:
Personal Information
This includes details that identify you or your business, such as:
- Full name
- Company or business name (if applicable)
- Complete shipping and billing address
- Email address
- Phone number and/or WhatsApp number
- Any additional contact details you provide while communicating with us
Order Information
This includes information required to process and fulfill your purchase, such as:
- Details of products you order
- Payment-related information (processed securely via payment providers)
- Shipping method and delivery preferences
- Order history, including previous purchases and transactions
Website Usage Information
When you interact with our website, we may automatically collect:
- IP address
- Browser type and version
- Device information (such as mobile or desktop)
- Pages visited, time spent on pages, and general browsing activity
- Referring website or source (if applicable)
How We Use Your Information
We use your information for the following purposes:
- To process, confirm, and fulfill your orders
- To arrange shipping and ensure smooth delivery of products
- To communicate with you regarding inquiries, order status, and shipment updates
- To provide customer support and respond to your requests or concerns
- To prepare and send quotations, invoices, receipts, and related documents
- To improve our products, services, and overall customer experience
- To comply with applicable legal, tax, customs, and export requirements
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
Payment Security
All payments are processed through secure and trusted third-party payment providers to ensure safe transactions. We do not collect, store, or have access to complete credit or debit card details on our servers.
All sensitive payment information is handled directly by the payment gateway in accordance with their security standards and protocols. This helps ensure that your financial data remains protected throughout the transaction process.
Sharing of Information
We may share your information only when necessary to complete your order or comply with legal requirements. This may include sharing with:
- Shipping and courier companies for the purpose of delivering your orders
- Payment processors to securely handle and complete transactions
- Government, customs, or regulatory authorities when required by applicable law or export/import regulations
All third parties are required to use your information only for the specific services they provide and are not permitted to use it for any unrelated purposes.
Data Protection
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, please note that no online system is completely secure, and we cannot guarantee absolute security of your data.
Cookies
Our website may use cookies to improve your browsing experience, analyze website traffic, and remember your preferences.
You can choose to disable cookies through your browser settings; however, some parts of the website may not function properly without them.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
Your Rights
You may request the following regarding your personal data:
- Access to the personal information we hold about you
- Correction of any inaccurate or incomplete information
- Deletion of your personal data, where legally permitted
To make any of these requests, please contact us directly using the details provided in the “Contact Us” section. We may require verification of your identity before processing your request.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised version will include an updated effective date.
Contact Information
If you have questions regarding this Privacy Policy, please contact:
Catchy Inventive
Email: info@catchyinventive.com.np
Phone/WhatsApp: +977-9818793042
Website:www.catchyinventive.com