Shipping Policy
At Catchy Inventive, we are committed to delivering high-quality handmade wool felt products safely and efficiently to customers worldwide.
Order Processing
- Ready-stock items are processed within 3–5 business days after payment confirmation.
- Custom-made or bulk wholesale orders may require 7–14 business days for production depending on quantity and design complexity.
- Orders are processed Monday through Friday, excluding public holidays.
Shipping Methods
We ship internationally using trusted courier partners such as:
- DHL
- FedEx
- UPS
- Skynet
Delivery Time
- Estimated delivery times:
- USA & Canada: 7–10 business days
- Europe: 5–12 business days
- Australia & New Zealand: 7–14 business days
- Other countries: 7–15 business days
Delivery times may vary due to customs clearance, weather conditions, or courier delays.
Shipping Charges
Shipping costs are calculated based on: 1. Order weight 2. Package dimensions 3. Destination country
Free shipping may apply on selected products or wholesale orders.
Customs, Duties & Taxes
International buyers are responsible for:
- Import duties
- Customs taxes
- VAT or local government fees
- Customs clearance charges and related expenses in the destination country
These charges are not included in the product price or shipping cost and must be paid by the buyer upon import, where applicable.
Free On Board (FOB) Terms:
- Orders are shipped on an FOB Nepal basis. Responsibility and risk transfer to the buyer once the goods are handed over to the carrier. Any import-related costs and charges are the buyer’s responsibility.
Tracking Information
- Once your order is shipped, a tracking number will be sent via email or WhatsApp for real-time shipment tracking.
Return & Refund Policy
- We value customer satisfaction and strive to ensure every order meets your expectations.
Return Eligibility
Returns are accepted if:
- The product arrives damaged or defective upon delivery.
- An incorrect item is shipped compared to the confirmed order.
- The product received is significantly different from the approved sample, specifications, or agreed design.
- The size, color, or quantity of the goods does not match the order confirmation or purchase agreement.
To qualify for a return:
To be eligible for a return or replacement, buyers must notify us within 5 days of receiving the shipment and provide clear photographs and supporting details of the issue. Returned items must be sent back in their original packaging and in unused condition where applicable. Claims made after this period may not be accepted.
Non-Returnable Items
Custom-made or personalized products, wholesale bulk orders that have been approved prior to production, and items that have been used, altered, or damaged due to customer handling are not eligible for return, exchange, or refund. These items are considered final sale unless they are found to be defective or incorrectly supplied by us.
Note: Sale, clearance, or discounted items are not eligible for return, exchange, or refund, unless they are damaged, defective, or incorrectly supplied.
Refund Process
- Once the returned item is received and inspected, we will notify the buyer of the approval or rejection of the refund request.
- Approved refunds will be processed within 5 to 10 business days after inspection and approval.
- Refunds will be issued through the original payment method used for the purchase.
- Shipping, handling, customs duties, taxes, and other import-related charges are non-refundable, unless the return is due to our error.
- If only part of an order is returned, the refund will be limited to the value of the approved returned item(s).
- In certain cases, a replacement product or store credit may be offered instead of a refund, subject to mutual agreement between the buyer and seller.
Return Shipping
Buyers are responsible for return shipping costs unless the return is due to our mistake or damaged goods.
Order Cancellation
- Orders may be canceled within 24 hours of payment confirmation for a full refund.
- If an order is canceled after production has begun but before shipment, the buyer will be eligible for a 50% refund of the order value, with the remaining amount retained to cover materials, labor, and other production costs incurred.
- Custom-made, personalized, or made-to-order products may not be eligible for cancellation once production has commenced.
- Any applicable transaction, bank, or payment processing fees may be deducted from the refund amount.
- Approved cancellation refunds will be processed within 5–10 business days through the original payment method.
Damaged or Lost Shipments
If your shipment arrives damaged:
- Contact us immediately Buyers must provide clear photos and/or videos of the package, shipping label, and damaged products to support the claim.
- We will arrange replacement or compensation after verification If a shipment is lost in transit, we will work with the courier service to investigate and determine the appropriate resolution.
- We are not responsible for delays caused by customs clearance procedures, courier disruptions, force majeure events, or incorrect shipping information provided by the customer.
- Claims submitted without sufficient evidence or after the specified notification period may not be eligible for compensation.
Contact Us
For shipping, returns, refunds, custom orders, or wholesale inquiries, please contact us:
Catchy Inventive
Email: info@catchyinventive.com.np
Phone/WhatsApp: +977-9818793042
Website:www.catchyinventive.com
We strive to respond to all inquiries within 1–2 business days. For wholesale, bulk, or custom orders, we encourage customers to contact us before placing an order to discuss product specifications, pricing, production timelines, and shipping arrangements.